To encourage and assist in the development of European National Contact Centre Associations by bringing together all the European National Associations/Organisations, fostering free and frank information exchange on issues relating to Call Centre services. Using our combined voice to influence ECCCO is a non-profit association that will promote the interests and needs of the European contact centre industry.
Their major aims are:
– Promote the exchange of knowledge and informations
– Promote the profession and recognition of Contact Centre Management
– Provide representation to Regulatory bodies
– Act as a collective to influence the appropriate legislative bodies. Provide information and education to its members
– Promote co-operation among its members. Develop and promote European quality standards for the cc-industry
– Promote a European Contact Centre Award